Lifelock Sorry

Message: "We are sorry. It seems like something went incorrect with the installation..." on Mac

This problem can occur if the activation is interrupted during the installation. When you lot see this error bulletin, in the message window, click Try Again Subsequently. Restart your Mac, so activate your Norton product.

If the trouble persists, uninstall and reinstall Norton.

Earlier running the RemoveNortonMacFiles tool, make sure that you accept uninstalled the Norton device security production on your Mac.

STEP 1

Uninstall Norton

1. On your Mac, click the Finder icon in the dock, and then click Applications in the left pane nether Favorites section.

2. Notice the Norton application icon, and elevate information technology to the Trash or Bin.

3. Click Continue.

4. When prompted, blazon your administrator business relationship countersign, and and then click OK.

5. In the window that appears, click Uninstall.

6. When prompted, type your ambassador account password, and and then click Install Helper.

7. Click Restart Now.

STEP 2

Download and run RemoveNortonMacFiles equally an ambassador

RemoveNortonMacFiles removes all the folders that Norton installers created, and all the files within those folders including any that y'all take created.

1. Download the RemoveNortonMacFiles.zero file.

2. Click the Finder icon in the Dock.

3. In the Finder window, click Downloads in the left pane under Favorites.

4. Do i of the following:

   • If you downloaded the file using Safari browser, open the RemoveNortonMacFiles folder.

   • If you lot downloaded the file using the Mozilla Firefox or Google Chrome browsers, double-click the RemoveNortonMacFiles.zero file to expand it, and then open the RemoveNortonMacFiles binder.

5. In the RemoveNortonMacFiles folder, control-click the RemoveNortonMacFiles.command file, and and so click Open up with > Concluding (default).

   To run this tool, you must be logged on with an Administrator business relationship and a non-blank countersign.

6. In the Terminal window, blazon your administrator countersign, and then press return.

   When you type your password, no characters announced.

7. To remove all Norton files and folders, type 1.

   If y'all desire to quit RemoveNortonMacFiles without removing whatsoever files, type 2.

8. Press return.

   RemoveNortonMacFiles tool removes all of the Norton files.

9. When the RemoveNortonMacFiles tool finishes removing the Norton files, in the Terminal window, type y, and printing return to restart your Mac.

   Before you press render, make certain that you salve your work in other open applications.

Pace three

Download Norton device security

Before you download the latest installer setup file, make sure that you delete all the older installer setup files available in the Downloads folder.

1. Sign in to your account.

2. Blazon in your email address and password for Norton, and click Sign In.

3. In the My Norton portal, click Download.

4. In the Get Started page, click Agree & Download.

5. When the download finishes, double-click the file that you downloaded to launch the Norton installer.

6. Before yous install Norton, click Norton License Agreement to read the product license agreement.

7. Depending on your operating system, select 1 of the following:

Install Norton device security on macOS 10.fifteen.ten (Catalina) or later

1. Click Install.

2. In some cases, Norton provides you an alert to join the Norton Customs Watch that collects information about potential security risks from your computer and sends the information to Norton for analysis. Do whatever 1 of the following:

   • Click Bring together Now to enable the Norton Community Watch on your Norton production.

   • Click Perhaps Later to bring together the Norton Customs Sentinel later.

   You tin click Larn More to know more about Norton Community Picket.

3. When prompted, blazon your Mac administrator user account password, and and then click Install Helper.

4. Click Restart.

5. Subsequently you restart your Mac, in the Norton installation window, click Open Preferences.

6. If y'all run across the System Extension Blocked alert, click Open Security Preferences.

7. In the Security & Privacy window, click the lock icon at the bottom.

8. When prompted, type your ambassador account password, and then click Unlock.

9. Click Allow corresponding to the Norton message, navigate back to the Norton installation window, then click Continue.

   If yous practise not see the Allow button, then shut and reopen the Security & Privacy window to view the Allow push.

   

10. In the Norton installation window, click Continue, and so click Let to let Norton to monitor all the network activities and block malicious websites from accessing your Mac.

    

11. In the Norton installation window, click Open Preferences to allow Norton to access your disk for amend protection.

12. In the Security & Privacy window, ensure that the Norton System Extension pick is enabled. Navigate dorsum to the Norton installation window and click Complete.

    

Install Norton device security on macOS High Sierra 10.xiii.x to macOS Mojave 10.xiv.ten

1. Click Concur & Install.

2. In some cases, Norton provides you an alert to bring together the Norton Community Watch that collects information almost potential security risks from your reckoner and sends the information to Norton for analysis. Do any one of the following:

   • Click Bring together Now to enable the Norton Community Sentinel on your Norton product.

   • Click Maybe Later to join the Norton Customs Watch later.

   You can click Learn More than to know more than nigh Norton Customs Scout.

3. When prompted, type your Mac administrator user business relationship password, and then click Install Helper.

4. In the Norton installation window, click Open Now or Click hither.

5. Practice whatever one of the following:

   • Click Allow corresponding to the Symantec message.

   • If you have multiple software or vendor installed on your Mac that requires your potency, then you see Some organisation software was blocked from loading message instead of Symantec message. In that example, click Permit, select Symantec in the listing, and then click OK.

   If you do non see the Allow button, then close and reopen the Security & Privacy window to view the Permit button.

6. In the Norton Security installation window. click Continue.

7. Click Restart to complete the installation process.

Install Norton device security on Mac Os 10 10.x.x (Yosemite) to OS Ten 10.12.x (Sierra)

1. Click Concord & Install.

2. In some cases, your Norton product provides y'all an alert to bring together the Norton Customs Sentinel that collects information about potential security risks from your reckoner and sends the information to Norton for assay. Do whatever one of the following:

   • Click Join Now to enable the Norton Community Watch on your Norton product.

   • Click Maybe Later to join the Norton Community Spotter later.

   You tin click Larn More to know more than about Norton Community Picket.

3. When prompted, type your Mac ambassador user account password, and and so click Install Helper.

4. When the installation completes, click Restart. Your product installation completes after yous restart your Mac.

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DOCID:  v116397284
Operating Arrangement:  Mac
Terminal modified:  01/11/2022

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Source: https://support.norton.com/sp/en/us/home/current/solutions/v116397284

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